Return & Refund Policy

Full Return & Refund Policy

Last Updated: 3/20/25

We want you to be completely satisfied with your purchase or service experience. This policy outlines the conditions and procedures for returns, exchanges, and refunds. By making a purchase with us, you agree to this policy. If you have any questions or concerns, reach out to us at [email protected].

1. Eligibility for Returns and Exchanges

1. Accessories

   • Unused accessories in their original packaging can be returned or exchanged within 14 days of purchase.
   • Products must be in new condition with all tags, manuals, and accessories included.

2. Defective Items

   • If you receive a defective or damaged item, contact us immediately. We may request photos or additional information to process your claim.
   • Once confirmed, you may choose between a replacement item or a full refund.

3. Repair Services

   • If the same issue recurs within the warranty period specified at the time of service (typically 30–90 days), we’ll re-check or repair the device at no extra cost.
   • Damage caused by accidents, misuse, or unauthorized repairs may void the warranty.

2. Return & Refund Process

1. Initiate a Return

   • Contact our customer service team via phone, email, or website form. Provide your order details, proof of purchase, and reason for the return or exchange.

2. Inspection & Approval

   • Once received, we’ll inspect the returned item to ensure it meets the criteria for a refund or exchange.

3. Refund Method

   • Approved refunds will be issued to the original payment method (credit card, PayPal, etc.).
   • Processing times vary by financial institution, typically 5–10 business days.

4. Exchanges

   • If you’d like to exchange an item for a different color, size, or model, we’ll process that request upon receiving and inspecting the original product.
   • Shipping fees for exchanged items may apply.

3. Shipping Costs

• Customer Responsibility
  • Unless the item is defective or the return is due to an error on our part, you are responsible for shipping costs.
• Non-Refundable Fees
  • Original shipping costs are generally non-refundable, unless the return is a result of our mistake.

4. Non-Returnable Items

Certain items may be excluded from returns due to health, safety, or other regulatory reasons. For example, opened personal care items or digital/downloadable goods typically cannot be returned. This will be clearly stated on the product page or receipt.

5. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, first check with your bank or credit card company. There can be processing delays. If you still have concerns, contact us at [email protected] with your order details.

6. Changes to This Policy

We reserve the right to update or modify this policy at any time to reflect changes in our processes or for legal reasons. When we do, we will revise the “Last Updated” date at the top of this page.

7. Contact Us

For additional guidance on returns, exchanges, or refunds, please reach out to our support team:

Email: [email protected]